Reflections on Robot Proof

I recently finished reading the book Robot Proof: Higher Education in the Age of Artificial Intelligence, written by Dr. Joseph Aoun, the President of Northeastern University.  My interest had been sparked by a panel on which Dr. Aoun participated concerning the future of work and how it will be affected by developments in Artificial Intelligence (AI).…

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Artificial Intelligence (AI), Business Methods, Career Change, Teaching, , , ,

Contact Centers Get Smarter

Contact centers have evolved consistently over the past two decades and always seem to be utilizing a mix of both old school voice technologies and newer solution elements.  My exposure to contact centers has been as a customer, product manager for related connectivity products and as a contributor to an important SIP-based IETF standard for…

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Artificial Intelligence (AI), Cloud, Communications Technology, Unified Communications,