Contact centers have evolved consistently over the past two decades and always seem to be utilizing a mix of both old school voice technologies and newer solution elements. My exposure to contact centers has been as a customer, product manager for related connectivity products and as a contributor to an important SIP-based IETF standard for…
In the late 1990s, the Internet and the World Wide Web created massive technical disruption for the worlds of document communications and messaging. Now, nearly twenty years later, business communications looks much different than it did going into the Millennium and once major businesses such as the marketing of enterprise fax machines are deep into…
One of the best texts I’ve ever read about business models was written by Cory Doctorow, a famous writer and entrepreneur. His novel Makers was not only a great story, but virtually a doctoral thesis on how business models can change and have a radical impact on everything they touch. A couple years ago, I…
