In the late Nineties, the Telecom business was dominated by big companies who had built their phone network over many years using switching technology. But a massive storm was on the horizon as the same IP technology which helped revolutionize commerce on the world wide web started to be applied to phone-based voice communications. Early…
In the late 1990s, the Internet and the World Wide Web created massive technical disruption for the worlds of document communications and messaging. Now, nearly twenty years later, business communications looks much different than it did going into the Millennium and once major businesses such as the marketing of enterprise fax machines are deep into…
In the middle of the 1990s, the Internet and its associated IP protocols were like a huge wave that was off the shore of the business world, but poised to come in and cause massive disruption. At that time, I ran a consulting business for telecom clients (Human Communications) and was active on several fronts…
In my last few posts, I’ve described several factors which have encouraged communications solution providers to transition away from hardware and focus on software-based application solutions. Let’s consider two companies and how they adjusted the path of their technical and business models to address these directions. Avaya is an example of a company whose solutions…
