More Business Disruption: Telecom’s Move to IP

In the late Nineties, the Telecom business was dominated by big companies who had built their phone network over many years using switching technology. But a massive storm was on the horizon as the same IP technology which helped revolutionize commerce on the world wide web started to be applied to phone-based voice communications. Early…

Reshaping Enterprise Communications: A Tale of Two Companies

In my last few posts, I’ve described several factors which have encouraged communications solution providers to transition away from hardware and focus on software-based application solutions. Let’s consider two companies and how they adjusted the path of their technical and business models to address these directions. Avaya is an example of a company whose solutions…